We got 3 duplicate DVD's for xmas this year. Yesterday morning I tried to return them to Futureshop for store credit. I stood in line for about 45 minutes (and I got there early! The line got longer behind me).
They were gifts and I didn't have any receipts for them. Apparently they have a new policy that says they won't let me exchange items without receipts.
This is frustrating since I don't have receipts for any of it and probably won't be able to get them. I've had brutal customer service run-ins with Futureshop before and I already try to not shop there. Now I'm going to go out of my way to not shop there.
If your in the lower mainland, I recommend A&B Sound. They have given me excellent customer service in the past and help out with pricing on bigger purchases. Plus they staff are far more human and friendly.
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